Frequently Asked Questions
How can I obtain product samples?
We are honored to offer samples. New clients are expected to cover the courier cost, while the samples themselves are free. This charge will be deducted from the final payment of a formal order. You can arrange a remote pick-up (RPI) service via FedEx, UPS, DHL, or TNT.
What is your factory's approach to quality control?
Quality is our top priority. We maintain strict QC from start to finish: 1) All raw materials used are environmentally friendly; 2) Skillful workers oversee every detail in stamping, printing, stitching, and packing; 3) A dedicated QC department performs checks at each stage, and an inspection report is provided before loading.
Can you customize products with a specific logo?
Yes, we can print or emboss logos on the goods. For patent protection, a letter of authorization for the logo is required. We typically produce goods based on customer samples, pictures, or detailed design specifications.
Are you a manufacturer or a trading company?
We are a direct manufacturer encompassing all production processes, including our own powder coating and paint lines, ensuring full control over product quality and timelines.
How do you ensure reliability and trade safety?
We are an assessed supplier verified by BUREAU VERITAS. Orders can be processed through Trade Assurance, providing a credit guarantee limit to ensure your transaction is secure.
What kind of service response can I expect?
Our professional sales team typically responds within 6 hours. We also have an efficient logistics department for on-time delivery and a rigorous QC system to ensure all products arrive in excellent condition.
Leaf Vape
