Frequently Asked Questions
1. What is the standard delivery time for orders?
If stock is available, goods can be delivered within 10 days. For non-stock items, delivery is approximately 30 days after receiving the deposit.
2. Which regions are your primary markets?
Our main markets include North America, Europe, Southeast Asia, Australia, and South America.
3. What are the accepted payment terms?
We typically accept T/T (30% deposit in advance, balance before shipment) or L/C at sight.
4. Do you provide samples for quality verification?
Yes, free samples are available. We can also provide free catalogue folders, tile leaflets, and sample boards, though freight is usually covered by the customer.
5. Are the tiles resistant to frost and chemicals?
Yes, our porcelain tiles meet ISO standards for frost resistance and chemical resistance (household and swimming pool chemicals), ensuring long-term durability.
6. Can I request a trial order before a large purchase?
Absolutely, trial orders are available to help you confirm the suitability of our products for your specific construction or renovation needs.